At PRIME VISION, we take pride in offering a high-quality IPTV service that delivers thousands of live channels, movies, and series to our users. We aim to ensure every customer is satisfied with their viewing experience. However, because our product is a digital service that provides instant access once activated, we maintain a strict no-refund policy once your subscription has been delivered and activated.

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Before purchasing, we strongly recommend that all users test their device compatibility and internet speed to ensure a smooth streaming experience. Once you receive your login credentials (M3U link or app access), the service is considered active and non-refundable.

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Refunds are only considered in rare cases where the service completely fails to function and our technical support team cannot resolve the issue within a reasonable period of time. In such cases, the customer must contact us within 24 to 48 hours of activation to request a review.

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Please note that no refunds will be issued due to personal preference changes, device incompatibility, internet issues, or channel lineup updates, as these factors are beyond our control. We also do not provide refunds for partial subscription periods, late cancellations, or missed renewals.

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If you experience any problem with our service, our 24/7 support team is always available via email, WhatsApp, or live chat to assist and troubleshoot the issue. Our goal is to resolve any technical difficulties and ensure you receive uninterrupted entertainment.

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By purchasing an IPTV subscription from PRIME VISION, you acknowledge that you have read, understood, and agreed to this Refund Policy.